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Cell C customers has raised great concerns over their inability to make or receive phone calls on Monday. It was also very difficult to even send or receive SMS as well.


Customers in the Johannesburg area were hit the most by this error. Some were without network for two hours.


Cell C said “we are aware of a problem affecting voice calls and SMS for customers in the South of Johannesburg from Alberton to Bedfordview, the East Rand including Benoni to Springs and the Midrand area. Data is working normally”.


Cell C apologises for any inconvenience and we confirm that our engineers are urgently working on the problem. We will provide updates as and when they become available and thank our customers for their patience” he added.


Cell C later confirmed that the problem was caused by a hardware failure in one of their data centers, which affected voice calls and SMS for some customers based in the Johannesburg area. the problem was resolved by two o’clock on Monday.


“Full service to their customers has been restored,” it said.


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